The relationship between employees and supervisor is ultimately a mutual help: The company “helps” the employees with a salary as compensation for their labor. With their expertise and their time, employees help the company to achieve their goals. Thus, everyone helps each other in an employment relationship. The core of the proverb is probably what is nowadays known as a healthy “work-life-balance”. Only a balance of giving and taking is sustainable and promising. Therefore the appreciative and fair treatment of employees should be self-evident and leads to long-term stable success.
Do you want to hear more about this topic? Shall I share my personal experience in this with you? Just contact me!
Waterman’s company is not primarily focused on hotels but according to my experience this quotation fits perfectly to hospitality industry. How else than with trust in the abilities of all your employees can you provide an outstanding performance in a hotel? Mostly the employees are alone with your guests and therefore directly responsible for the quality. Of course it is also important that your staff members know all settings and have all information to provide their job. But even more important is the trust in all of them and theirs abilities. Thus they can provide their best. From my experience employees grow out of their abilities quickly if they have the necessary backing.
Be brave and offer trust to your employees. Do not forget to ask for the performance needed. It is a pleasure to me supporting you respective settings. Just contact me if you are interested in more information!
Interestingly, most management theories consider management as a linear process. A action provokes a reaction which triggers a movement in the desired direction. Whether this is done by objectives, projects or motivation of your employees, all these approaches have a big weakness, as they stay linear. The picture of the pebble in the water touches the reality much closer, as every action I take as manger does not only move into one direction but produces waves in my whole environment. The key to success is in yourself. Evenness, inner balance and a clear personal vision are the basis for the provision of “nice” waves and therefore an improved performance.¨
Are you interested in this topic? I am very happy to share the methods I have experienced myself to achieve a good balance and respective performance. Contact me just now!
On June 29th, 2016 100 tourism managers from Surselva (a region in Graubünden, Switzerland) went to Zurich to invite spontaneous 100 people for a decelerated lunch on a boat. They draw very charming attention to their region and its perfect recovery potential. And this happened in a target market that surely can afford Swiss price level. It is also interesting that potential competitors went together to reach a bigger goal. Congratulations!
For me this is a perfect example where entrepreneurs are active and do something. Even if out of this charming offense no direct booking happens for the region, the effect in media was huge and lots of people got attention for the region.
And failures belong to life. A success is the exception – failures are the rule. At the end it is not important to have direct success, but that we learn from failures and do not repeat them. Even Albert Einstein once said that somebody who makes mistakes is not stupid but only the one who repeats his mistakes. If you do this consequently you will also learn to recognize already the approach of failures. Besides learning from failures it is also important to put them in the right frame. If you once found your life vision and know in which direction you want to move, failures cannot bring you away from your path, you keep your motivation in spite of failures.
Are you looking for your life vision? Do you need support after failures or do you just want to question your way? I am ready to support you!
[de]At today’s globalization aren’t you looking for individualization from time to time? Wouldn’t you like to have an element, which is totally unique and just yours?
Avenwood, a Swiss company is offering what makes you happy every day from new: a cover for your smartphone made of bamboo wood. On the backside your personal design is burnt with a laser. I combined my love for Africa with my logo. The real genius aspect is the perfect customer service with extremely short reaction times. From order to unpack my new cover it did not even take two days! A perfect service where many companies could learn from. At the moment I cannot take my smartphone without turning it and enjoy my personal cover :-).
Offer you one of these little pleasures in daily life. You will find all details under www.avenwood.ch.[/en]
Recently a colleague of mine showed me a very nice idea. Why aren’t you offering a nice book to your guests with bed stories on the bedside table? Short stories that are read quickly and present maybe some thoughts of yours, anecdotes from your hotel or the environment. Just to bring some joy to your guests.
If you are not a very good reader there are many suitable books on the market. For German speaking guests a good example is “Bettgeschichten, Schlafen im Hotel” from Nicole Amrein with caricatures from Ted Scapa from WerdVerlag, Thun, Switzerland. Enjoy reading it!
Wasn’t it sometimes the case in your experience that you had good ideas which have been blocked with the comment that this wouldn’t be possible to realize. I made it a habit of mine to ask for the reason why. Mostly a reasonable explanation is given. But in all other cases it is often possible to realize new ideas and raise typically the quality, the performance or the efficiency.
Wouldn’t you like to question your processes? Just contact me! We will surely find new ideas that will lead to improvement.
For me it is absolutely clear that the director is the most important person in a company. He is the initial position of the company’s energy. He appoints the working climate and with this also the motivation of the personnel. I am very conscious of writing about working climate and motivation and not about the classical management criteria like performance, costs and profit. I am totally convinced that if we have qualified staff members, build up a motivating working climate and have a business idea which is not totally wrong the company must be successful. Maybe the profit will not benchmark with the top of the industry. But in relation to sustainability such a company cannot be beaten.
Are you interested in this topic? Would learn more about it? Just contact me! I like to support you in setting up a respective business model.