Bedtime Treat

Aren’t you looking for special ideas to surprise your guests? Do you still provide a turn down service in your hotel or is this rationalized away? I personally really appreciate to get a small attention from the hotel before going to bed.

Recently a colleague of mine showed me a very nice idea. Why aren’t you offering a nice book to your guests with bed stories on the bedside table? Short stories that are read quickly and present maybe some thoughts of yours, anecdotes from your hotel or the environment. Just to bring some joy to your guests.

If you are not a very good reader there are many suitable books on the market. For German speaking guests a good example is “Bettgeschichten, Schlafen im Hotel” from Nicole Amrein with caricatures from Ted Scapa from WerdVerlag, Thun, Switzerland. Enjoy reading it!

 

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Limitations

Recently I read the following quotation in Social Media: If somebody says “This is impossible!” remember that this is his limitation, not yours … I think this is a very true saying. Too often we let limit us by such kinds of faith sets.

Wasn’t it sometimes the case in your experience that you had good ideas which have been blocked with the comment that this wouldn’t be possible to realize. I made it a habit of mine to ask for the reason why. Mostly a reasonable explanation is given. But in all other cases it is often possible to realize new ideas and raise typically the quality, the performance or the efficiency.

Wouldn’t you like to question your processes? Just contact me! We will surely find new ideas that will lead to improvement.

Does the Fish stink?

A couple of days ago a friend told me about a restaurant, which was a profitable business until a new manager was employed. He was perfectly qualified but could not fascinate the guests. A common quotation does say “The fish starts to stink on his head”. What does this mean for business? What do we have to do with fishes?

For me it is absolutely clear that the director is the most important person in a company. He is the initial position of the company’s energy. He appoints the working climate and with this also the motivation of the personnel. I am very conscious of writing about working climate and motivation and not about the classical management criteria like performance, costs and profit. I am totally convinced that if we have qualified staff members, build up a motivating working climate and have a business idea which is not totally wrong the company must be successful. Maybe the profit will not benchmark with the top of the industry. But in relation to sustainability such a company cannot be beaten.

Are you interested in this topic? Would learn more about it? Just contact me! I like to support you in setting up a respective business model.

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Goals

The Chinese philosopher Laotse (571 – 531 B.C.) once said „the one who knows his goals, will find his way“. I think he is absolutely true and brings it to the point.

First step always is to know one’s goal. With every project I start, I agree in detail with my customers what has to be achieved. If the goals are clear the focus moves to find the appropriate way to reach them. It is possible to start many projects alone. But very often it is advisable to call in the support of experts for some questions. Those can answer the open questions with the necessary competence and should reach the goal due to their big experience faster.

I would love to support you in reaching your goals and projects together with my wide network of experts. Contact me right now!

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Passbook

The visionary and valiant well known Swiss entrepreneur and politician Gottlieb Duttweiler (1888 – 1962) once said: “Employees are like a passbook, if you do not deposit any money you cannot withdraw anything!” With this quotation he hit the nail on the head in various ways:

Very often and mostly too quick formal highly qualified managers of today’s companies reduce the number of staff, reduce the salaries or decide about other deterioration of working conditions of troubles arise. If you just consider the monetary aspects these decisions may be correct. But the employees finally provide the success of any company. Either this is directly by delivering excellent service performance – what for example is crucial in hotels. Or it is indirect by optimized process management, which raises the quality or keeps it just high. If working conditions – or as managers like to say “total compensation” – are worsened, naturally the motivation and with this the performance of staff will descend. I am definitively not a trade unionist who is demanding raising salaries. Beside of the wages there are many other aspects that have an essential role in staff satisfaction: working climate or esteem are just two of them.

Wouldn’t it be desirable, if the employees start finding solutions if crises arise? There are examples for this – let us learn out of those!

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Entrepreneur in Gastronomy

The association of Swiss restaurant managers published recently that Swiss people spent 1.1 percent less than last year for food and beverage consummation. Now they demand for tourism symposium and political support.

Of course tourism has a challenge in Switzerland, especially due to strong Swiss franc and business has become harder that a couple of years ago. But for me the solution is not coming from outside and definitely not from politics. Naturally I agree with the restaurateurs, that politics has to provide good framework conditions. But I am not an entrepreneur because somebody has to do anything for me. Rather I am entrepreneur because I want to take the responsibility for my business and with this also for me. This is still possible in gastronomy as many successful restaurants proof every day.

Much more than earlier changes and adaptations to the needs of the customers are asked. Do you need support or good ideas, how your customers will come due to economic challenges? Let me know, it is spring and the time to start with new ideas? I am with you!

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Spring

Last Saturday I went for a hike together with friends. It was fascinating to observe with what incredible power the buds began to sprout at the various trees. And this in spite of the rainy weather.

Spring is adapted to the element wood in Taoist worldview, which stands for ascending energy. It is no surprise that in popularly on speaks of spring fever if a new love blossoms. Correspondingly also in business it is appropriate to feel the spring. If you start a new project, if you start a new challenge or if you found a new company. Spring offers the best energy for that. So use this positive energy as soon as possible!

What are your new projects? Whereby can I support you? It is a pleasure to me to accompany you in realization of your dreams with my huge experience to make sure your projects and ideas will be implemented efficient and effective. I am looking forward to your contact.

Spring

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Who is looking?

Recently I heard at a seminar the following question: „Is it the candidates that look for a job or the companies that look for the right staff members?” The economist would say that this is a question of actual labor market. For me this contents also a totally different component.

This question is like the change of point of view. Of course economists are right on the first view and the candidates are applying for a job. But on the other hand it is about finding the right person for the companies. This starts with a clear definition of the requirements for the job in the advertisement and leads through the selection of the suitable person over to the introduction program up to continuous further development of staff. If ones get aware about this, the point is not to just hire somebody for doing a job. It is an energetic question. If the energy in a team is focused in one direction this team will be unbeatable. John F. Kennedy once said: “If we agree there is a few we cannot achieve, if we do not agree, there is few we can achieve!”

Would you like to learn more about how to focus the energy in your teams in the same direction? Just contact me, it will be a pleasure to support you in this.

even the cows are happy :-)

even the cows are happy :-)

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Specialist or Generalist?

 

Often in business experts are asked to clarify specific questions. Typically these are specialists for a defined subject. I myself cover a wide area, but I am nowhere really the specialist. Therefore it is not astonishing that sometimes I hear the question how I could know enough about all that.

Of course I cannot know everything. But by my very nature I am a generalist. This means that I know nothing from everything, while a specialist knows everything from nothing 🙂. For me it is no question whether the specialist or the generalist is better. It is about who is employed for what. A generalist is relying on specialists. I also have a big network of very competent experts. I can employ them as soon as I realise that I have not enough expertise for a specific question. Thus I can offer most of the projects from a single source and focus myself on the strategy, the efficient flow of the project and co-ordinate the links between the experts.

Summarizing for me there is not a question whether specialist or generalist but how they co-operate best!

Beat

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Thank You Darling

Today it is exactly 30 years ago that my wife Reny and I said yes to each other and got married. And we are still together. For me this is not self-evident and also statistically we shall be clearly over the average. I am very grateful for this and am totally aware that this is a great work which both of us did all the time to circumnavigate the daily stumbling blocks and finding together again also after critical experiences.

Thanks dear Reny – I am looking forward to the next 30 years 🙂 !

Reny and me :-)

Reny and me :-)

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