It’s often the little things that have a big impact. This is especially true and an essential fact in the hospitality industry. Of course, the general standard, the technical equipment, and the amenities offered by a hotel are also important and likely a foundation for the success of any hotel. However, with the appropriate investment and the right design, virtually anyone can achieve these. It’s the little things that make all the difference.
I recently treated myself to a safari at the Garden Route Game Lodge in Albertina, South Africa. Since I was traveling for business, I could only enjoy one day in this magnificent place. However, the experience was absolutely unique. For example, the room was decorated in an African safari style, which isn’t unusual for a safari lodge. However, it was a successful blend of minimalism and stylish design. In the bathroom, next to the shower, there was a small chair with a neatly folded towel. But that wasn’t all. It’s the little things that make a big impact: a small African herb flower had been lovingly placed on the towel, which made all the difference. You can’t just do that. It takes someone who cares about their guests and does everything to make them feel as comfortable as they would feel at home or in other words: feel home far away from home.
Would you like to follow a similar path and create comparable experiences? Are you ready to embark on this journey with your employees? We have extensive experience and know a wide range of tools to implement this for you. It takes vision, a clear idea of what you want to achieve, and the willingness to inspire your employees to give their best for your guests and go the extra mile. You can also find some information about our activities on our website. However, the easiest way is to contact me directly and tell me about your needs. I look forward to hearing from you.
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