Dissatisfied Customer – Your Chance!As my stock was getting low, I recently ordered new pins for my company. My students in particular appreciate these as small souvenirs. Since my previous supplier is no longer... read more
Staff Shortage in Hospitality – We are active!A shortage of qualified staff members for hospitality and gastronomy industry is obvious since several years also in Switzerland. The situation is not yet so dramatic as in some of... read more
Merry ChristmasWe wish to all our readers a merry Christmas and all the luck, success combined with best health in the next year. We are looking forward to be available for... read more
Dream or Get UpRecently I read the following saying: Every morning you have the choice, whether you want continue with dreaming, or get up and realise your dreams. This gave me no peace for... read more
Give-Aways from own KitchenChristmas season is right ahead and once again the question is, what to offer to one’s customers as a gift. Of course, a good customer relation is not just dependent... read more
Today’s LeadershipRecently there was an article about Claudia Pronk the General Manager in Hotel Nira Alpina in Silvaplana, Switzerland in htr (the journal of Swiss Hotel Association). As I work with... read more
Luck“Luck is if the mind is dancing, the heart is breathing and the eyes are loving”. No – this is not the claim of a motivation workshop. It is a... read more
The small things make a big differenceA couple of weeks ago I ws invited with friends for dinner. I was surprised with a nicely covered table, done with love. The little roundel with the inscription “Nice... read more
